1. General information
1.1 These Terms of Sale apply to every Coupon or product you purchase from Socialdogcat.com.
1.2 Socialdogcat.com is owned by Marlon Marketing SLU, a company incorporated under Spanish law, registered in Spain and having its registered office at Calle Guayadeque, 47 – 35110 Doctoral – Santa Lucia de Tirajana – Las Palmas – Spain. Tax identification number B76154111.
1.3 Coupon means an instrument, in physical or electronic form, that enables the holder of such Coupon (the “Coupon Holder”) to receive the Merchant Offer from the Merchant during the period specified on the Coupon (the “Redemption Period”).
1.4 Merchant Offer means the goods and/or services to be supplied and/or provided by the Merchant to the Coupon Holder, as specified on the SocialDogCat.com Site and on the Coupon.
1.5 The Merchant is a third party unrelated to SocialDOgCat.com that sells, supplies and/or provides the Merchant Offer. SocialDogCat.com does not sell, supply and/or provide the Merchant Offer. It only sells and provides the Coupon.
1.6 These Terms of Sale were last updated on 05.11.2018. SocialDogCat.com reserves the right to unilaterally modify these Terms of Sale at any time. All modifications to these Terms of Sale will be published online and made known through banners included in the newsletter. You will be bound only by the version of the Terms of Sale that you accepted when purchasing a Coupon.
2. Purchasing a Coupon
2.1 To purchase a Coupon you must be at least 18 years old. Before making a purchase you must register and create an account with SocialDogCat.com .
2.2 By clicking the «Buy Now» button you send SocialDogCat.com an offer to purchase the Coupon. However, the purchase of the Coupon is not completed until you receive an email from SocialDogCat.com confirming acceptance of your offer. SocialDogCat.com expressly reserves the right to reject your offer. Furthermore, even if SocialDogCat.com has accepted your offer, it may terminate the contract at any time if there are reasonable grounds to suspect that you have committed or are about to commit any fraud against SocialDogCat.com, an affiliate of SocialDogCat.com or the Merchant.
2.3 The Merchant may apply its terms and conditions to the sale, supply and/or provision of the Merchant Offer.
3. Redeeming a Coupon
3.1 Unless expressly stated otherwise:
(a) the Coupon may be redeemed only once;
(b) the Coupon may be redeemed only with the Merchant and not with SocialDogCat.com;
(c) the Coupon is valid for one person only; and
(d) you must follow the redemption instructions associated with the Coupon when redeeming it with the Merchant.
3.2 All Coupons sold by SocialDogCat.com are Coupons that may be redeemed only with the Merchant.
3.3 To redeem a Coupon you must present it to the Merchant within the Redemption Period. If you do not redeem the Coupon within the Redemption Period, it will automatically expire. At that point, it can no longer be redeemed and you will not be entitled to any refund or compensation.
3.4 If the Merchant Offer is a «Direct Checkout» offer, SocialDogCat.com will collect your shipping details at the time of purchase. SocialDogCat.com will then forward these details to the Merchant on your behalf. The Merchant will initiate redemption of your Coupon and send you the Merchant Offer.
3.5 Unless expressly stated otherwise, the Coupon does not entitle the Coupon Holder to receive the Merchant Offer at a specific time. You are strongly advised to contact the Merchant promptly. By doing so, you will have a better chance of securing the Merchant Offer during your preferred period. Please note that SocialDogCat.com cannot influence the sale and/or provision of the Merchant Offer. If the Merchant Offer expressly provides for delivery of a specific item or performance of a specific service by a given event (e.g. Christmas), and such delivery or performance does not occur within the promised timeframe, you may obtain a refund.
3.6 If you redeem the Coupon for goods and/or services different from the Merchant Offer, you will not be entitled to a credit, cash refund or new Coupon for the difference between the value of the Merchant Offer and the current value of the goods and/or services supplied and/or provided to you by the Merchant. If, however, the Merchant offers you a good or service different from the Merchant Offer, you may obtain a refund upon providing adequate proof.
3.7 Coupons may be redeemed only in their entirety. They may not be redeemed partially or in successive stages. If, for any reason, you redeem the Coupon with a Merchant for a value lower than the original (undiscounted) value of the Merchant Offer, you will not be entitled to a credit, cash refund or new Coupon for the difference between the original (undiscounted) value and the redeemed value.
3.8 On behalf of the Merchant, SocialDogCat.com may collect registration fees or other costs connected with the purchase and/or redemption of a Coupon. All taxes or costs (if applicable) will be communicated to you before purchasing the Coupon.
3.9 If the Merchant is unable to supply and/or provide the Merchant Offer as described for unforeseen reasons, SocialDogCat.com will notify you as soon as possible by email. SocialDogCat.com will offer you either a new Coupon for similar or identical services (if available) or a refund of the purchase price of the Coupon.
4. Use of a Coupon
4.1 Each purchase of a Coupon is for your personal, non-commercial use only (although you may give the Coupon to another person for their personal, non-commercial use).
4.2 You are fully responsible for your Coupon. Neither SocialDogCat.com nor the Merchant is liable for lost or stolen Coupons or for recovering Coupon reference numbers or security codes.
4.3 You undertake not to provide false information, including false names, addresses and/or contact or payment details, or to engage in any illegal activity in connection with the purchase or use of a Coupon, or to allow third parties to do so.
4.4 Any attempt to redeem a Coupon contrary to these Terms of Sale may, at SocialDogCat.com’s discretion, render that Coupon void.
4.5 Reproduction of a Coupon is prohibited.
4.6 Commercial trading of a Coupon is prohibited.
5. Withdrawal (and exceptions), Refunds and Problems
5.1 By law, you have the right to withdraw from your purchase of the Coupon no later than 14 calendar days from the day after receiving the confirmation email (the «Coupon Cancellation Period»). However, if you redeem your Coupon during the Coupon Cancellation Period, expressly request to receive the services and agree to lose the right to withdraw from the purchase of the Coupon. For the avoidance of doubt, this chapter also applies to all «Direct Checkout» offers.
5.2 If you wish to withdraw from your purchase of a Coupon, you may do so in the following ways:
5.2.1 completing and submitting the online cancellation form on the following contact page;
5.2.2 calling the customer support team at the Phone number on the site (costs vary depending on your tariff plan);
5.2.3 writing to us at the address mentioned in chapter 1.2.
5.3 If you withdraw from your purchase of the Coupon under this chapter 5, SocialDogCat.com will refund all payments made for your purchase no later than 14 calendar days from the day on which you inform SocialDogCat.com of your withdrawal.
5.4 If you were unable to redeem your Coupon with the Merchant before the end of the Redemption Period for reasons not attributable to you, you may obtain a refund. For these purposes, you must demonstrate, to SocialDogCat.com’s satisfaction, that your inability to redeem the Coupon was not attributable to you.
5.5 If you redeem your Coupon but the Merchant has not properly provided you with the Merchant Offer, or if you have a complaint regarding the provision of the Merchant Offer, you must deal directly with the Merchant. This is because the Merchant, and not SocialDogCat.com, is responsible for supplying and/or providing the Merchant Offer. SocialDogCat.com only sells and provides the Coupon. However, if you and the Merchant cannot agree on how to resolve the problem, SocialDogCat.com may, at your request, try to resolve the dispute between you and the Merchant.
5.6 If the Merchant requires payment of additional costs for providing the Merchant Offer and you are able to demonstrate this, you may obtain a refund.
5.7 Cash refunds will be made using the original payment method. If your original payment method has been cancelled, expired or otherwise changed, you must immediately inform the customer support team at the following contact page. If you fail to provide such notice and you have been refunded using your original payment method, you may need to contact your bank or payment provider to obtain your refund. SocialDogCat.com makes only one refund.
5.8 You have 30 days from receipt of the refund to reject it. If you do not reject the refund within these 30 days, the refund will constitute full and final settlement of any claim you may have against SocialDogCat.com connected with, arising from or relating to that Coupon.
6. Liability for the Merchant Offer
6.1 Please note that it is the Merchant, and not SocialDogCat.com:
6.1.1 the seller, supplier and/or provider of the Merchant Offer;
6.1.2 the party entering into a contract with the Coupon Holder when the Coupon is redeemed; and
6.1.3 the party responsible for supplying the Merchant Offer to the Coupon Holder.
7. SocialDogCat.com’s Standards for Services and Liability
7.1 SocialDogCat.com warrants that:
7.1.1 it will exercise reasonable care and skill in performing its obligations under these Terms of Sale;
7.1.2 the Coupons are of satisfactory quality and fit for their purpose; and
7.1.3 it does not contravene the requirements of fairness or professional diligence in conducting its business.
7.2 SocialDogCat.com is always liable for: (a) death and personal injury directly attributable to SocialDogCat.com’s negligence; (b) fraud or fraudulent misrepresentation by SocialDogCat.com itself; or (c) any implied contractual term that cannot be excluded or limited under applicable law.
7.3 Except as provided in chapter 7.2 above, SocialDogCat.com is not liable for any other loss or damage you may suffer, including any indirect or consequential loss.
7.4 SocialDogCat.com disclaims liability for breach of obligations arising under these Terms of Sale where SocialDogCat.com itself was unable to fulfil those obligations due to causes beyond its reasonable control.
8. SocialDogCat.com Site
The SocialDogCat.com Site (the «Site») means the website on the Internet, mobile applications, communications or electronic services, or any location from which you can purchase a Coupon from SocialDogCat.com. The Site on which SocialDogCat.com markets the Coupons belongs to SocialDogCat.com. You will find further information about the terms of use of the Site, which are expressly an integral part of these Terms of Sale.
9. Miscellaneous
9.1 If you breach these Terms of Sale and SocialDogCat.com does not take legal action against you, this does not mean that SocialDogCat.com has waived its rights and remedies.
9.2 Unless otherwise provided in these Terms of Sale, communications to the parties must be in writing and sent by email (unless sent for the purpose of serving legal proceedings) or prepaid post. Any communication SocialDogCat.com sends you will be sent to the address you provided when registering your SocialDogCat.com account. You may send any communication to SocialDogCat.com at the address referred to in chapter 1.2.
9.3 If any provision of these Terms of Sale is declared invalid or ineffective, the validity and effectiveness of the remaining provisions of this Agreement will not be affected. That invalid or ineffective provision will be replaced by a valid and effective provision that achieves as closely as possible the intended economic effect of the provision deemed invalid or ineffective.
9.4 These Terms of Sale are governed by and interpreted in accordance with Italian law, regardless of the application of any conflict-of-laws rule or any choice made by the parties. Any disputes will be subject to the exclusive jurisdiction of the court of our place of residence or domicile.